Thank you for shopping with Bricks & Stitches.
If you are not entirely satisfied with your purchase we are here to help.
Returns
To exchange or return please send to Bricks & Stitches Ltd, The Barn, Cottenden Road, Stonegate, East Sussex, TN57EB.
Please mark clearly whether you would like a refund or an exchange and include your full name and order number. If you would like to exchange the item please state what colour and size you would like to exchange for.
Please note that exchanges and returns will only be accepted if the product is either faulty or returned in perfect condition. Exchanges or returns must be made within 14 days of delivery.
Refunds
Once we receive your item we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days depending on your card issuer’s policies.
We are only responsible for your returned parcel when it has been received by us. Items lost in transit will not be treated as having been returned. Please therefore ensure your returns postage method has sufficient insurance to cover the value of your items.
Please keep your proof of postage so if, in the unlikely event, your parcel goes missing you can take this up with the courier/postage company .
Please note we cannot be held accountable for clothes which have been washed incorrectly. We advise washing on a cold gentle cycle with a mild detergent, and air drying flat.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Contact us
If you have any questions on how to return your item to Bricks & Stitches please get in touch via email at info@bricksandstitches.com
Thank you.