Mummy Bear Card

All products are shipped using Royal Mail tracked 48 hour service by default, you can update your postage to next day delivery by 1pm* for an additional fee. All Special Delivery orders placed on a Friday after 1pm will be despatched the following Monday.

*To guarantee next day delivery orders need to be placed before 1:00pm.

All products are shipped via Royal Mail Tracked International service by default. When a package is dispatched internationally (outside of the UK) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. There is also the potential for customs delays. These fees are can be unpredictable and are the buyer’s/your responsibility.

To exchange or return please send to Bricks & Stitches Ltd, The Barn, Cottenden Road, Stonegate, East Sussex, TN57EB.

Please mark clearly whether you would like a refund or an exchange and include your full name and order number. If you would like to exchange the item please state what colour and size you would like to exchange for.

Please note that exchanges and returns will only be accepted if the product is either faulty or returned in perfect condition. Exchanges or returns must be made within 14 days of delivery. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Once we receive your item we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days depending on your card issuer’s policies.

We are only responsible for your returned parcel when it has been received by us. Items lost in transit will not be treated as having been returned. Please therefore ensure your returns postage method has sufficient insurance to cover the value of your items.

Please keep your proof of postage so if, in the unlikely event, your parcel goes missing you can take this up with the courier/postage company .

Please note we cannot be held accountable for clothes which have been washed incorrectly. We advise washing on a cold gentle cycle with a mild detergent, and air drying flat.